Billy and Jean were sitting in their Toronto home one cold winter weekend last year and all of a sudden they felt a chill. Thinking nothing of it they grabbed a blanket and cuddled up, but the chill only got worse and before they knew it they could see their breath right in their living room. It quickly became obvious that something was wrong with their furnace.
Billy fiddled with the thermostat, but it changed nothing. He went downstairs to “check” the furnace, but he knew he wasn’t an HVAC technician and yelled upstairs to Jean, “our old furnace is just finished I think”.
This isn’t uncommon. They had their furnace since they moved into their renovated Toronto home 15 years ago and haven’t changed it since. Their next step was a smart one, they called Novel Care. They knew that it wouldn’t be long before they were dealing with frozen pipes and since they used Novel Care for annual maintenance appointments, they knew a Novel Care HVAC technician would be at their home to help in no time.
When we arrived we could see that Billy and Jean were cold and that they needed a new furnace. We got on it quickly and by the end of that Saturday they had a new furnace installed in their home.
Overall, Billy and Jean made the right choice knowing that Novel Care provides 24/7 emergency services year round, even on the coldest days of winter. We know you don’t want to deal with frozen pipes, which can lead to additional costs and renovations if water ruins your home’s building materials.
If you find yourself in a situation like Billy and Jean worrying about “our old furnace” give us a call, no matter what time of day it is or even if it’s a weekend or a holiday. We’re available all the time to help out. Contact us at 647-547-6094.